At Lucent Technologies, Octel Messaging Division, stability is the product of an excellent original design, enlightened programming, and the industry's most thorough quality assurance process. Avaya Octel 50's installed base-thousands of systems with an accumulated total of millions of hours in use-bears witness to the system's renowned stability
With Avaya Octel 50, your callers are never stranded. Clear, friendly prompts present options and instructions from each level within the system. Menus are short and direct, making it easy for callers to route themselves to the departments or subscribers they desire. A live operator is always just a "0" away.
On their first login, new subscribers are greeted by CoEducator, a voice tutor that guides them through the process of selecting passwords and recording basic prompts. No time or money is wasted on outside intervention.
Avaya Octel 50's menu-driven supervisor's interface eliminates the need for an administrator with extensive technical training. Custom audiotext, call routing, interview menu, and other routines can be created and modified easily using Visual V-Trees, Octel's remarkable application generator. Prompts to accompany these applications can be recorded, reviewed, and placed in one simple step using the Supervisor's On-Line Voice Editor (SOLVE).
By optimizing your internal and external telecommunications capabilities, Avaya Octel 50 reduces communication costs, improves customer service and increases productivity.
You decide how and when the automated attendant answers your phones. Subscribers may change their prompts as often as they like, modifying their call and message management features at will. And your system supervisor can create custom applications that make Avaya Octel 50's voice and fax processing capabilities precisely what your organization needs them to be.
Since Avaya Octel 50 runs on standard, open-architecture PC hardware, it can be easily expanded and upgraded as your needs evolve. Clearly defined version-to-version and product-to-product upgrades protect your original investment and prevent technological obsolescence. All models (from 2 to 32 ports) provide Avaya Octel 50's full complement of standard functionality.
Moreover, as your firm grows and you upgrade your system, you'll have the ability to add powerful optional modules, including Fax Retrieval and Fax Mail (which give you the same control over faxed information that voice mail gives you over your phone messages) and the AMIS Interface Module, which facilitates message exchange between Avaya Octel 50 (or your Avaya Octel 50 and any AMIS compliant system) in remote sites.
Avaya Octel 50: the communications solution that puts information to work for you