Guest Voice Messaging - InnLine Express eliminates the need for message taking and delivery, freeing up valuable staff time.

• Easy to use guest voicemail
• Automatic message playback
• Access to automated Guest Services
• Guest voicemail tutorial
• Guest configurable greeting/passcode
• Off-premises voice mail access
• Deleted message recovery
• Voicemail holding box at check-out
• Configurable language choice (requires multi-lingual module)

Automated Guest Services - Information is available to your guests with a touch of a button

• Guests can set wake-up calls
• Informational recordings
• Guest comment box

Staff Voice Messaging - Special instructions, work schedules and maintenance orders can all be communicated using InnLine Express. It will even deliver messages to pagers!

• Configurable greeting/passcode
• Off-premises voicemail access
• New staff user tutorial
• Individual personal operators (secretary)
• Configurable message notification: pager/telephone
• Message type control: normal/urgent/private/certified/future or time limit delivery
• Message replay options: fast forward/rewind/pause/skip/go back to previous message
• Increase/decrease playback speed
• Deleted message recovery
• Staff configurable distribution groups
• Configurable language choice (requires multi-lingual module)

Front Desk Administration - InnLine Express is especially easy to administer.

• Quick access to administrative functions via front desk phone
• Setting of guest wake-up calls
• Express message sending to guest or staff
• Assisted guest access to voicemail
• Assist previous guest access to holding box
• Guest voicemail room change
• Individual guest administration: check-in room/refresh message lamp
• Undelete guest messages
• Access to report package
• Change language for guest (requires language module)
• Easy daily maintenance (for non-PMS integrated systems)

Automated Attendant - Outside calls get automatically routed to the proper department or individual while an operator is available for additional assistance.

• Two Automated Attendants
• Department menus
• Guest/staff extension dialing
• Guest/staff dialing directory
• Guest transfer security
• Configurable security failure destinations
• Multi-lingual (requires language module)

PMS Integration - Property management system integration allows for communication with InnLine Express, further reducing administration time.

• Guest check-in/check-out
• Guest room move
• Guest dialing directory support
• Message count update
• PMS text message

System

• Accurate (Atomic Clock) time maintenance
• Remote maintenance software
• Diagnostic utilities
• System event error and logging
• Automatic system failure notification
• System reports scheduler

Add-on Modules

• Multi-lingual module
• Wake-up off-loading (certain PBX types)
• 911 notification (certain PBX types)
• InnCharge call accounting

Note: Terms and specifications subject to change without notice. Hardware subject to change with availability. For a complete list of features, refer to the current InnLine Express software feature sheet.